Privacy Policy

Your privacy matters to us at virexoquanet

Last Updated: March 15, 2025

Introduction and Scope

virexoquanet operates as a comprehensive competitive analysis platform, helping Canadian businesses understand their market position and make informed strategic decisions. This privacy policy explains how we collect, use, store, and protect your personal information when you interact with our services through virexoquanet.com.

We believe transparency is essential when it comes to data handling. That's why we've created this detailed privacy policy to help you understand exactly what happens to your information when you choose to work with us. Our commitment extends beyond mere compliance—we aim to be genuine stewards of your data.

This policy applies to all users of our platform, whether you're browsing our website, participating in our learning programs, or engaging with our competitive analysis tools. By using our services, you're agreeing to the practices outlined in this document.

Information We Collect

We collect various types of information to provide you with the best possible experience on our platform. Here's a comprehensive breakdown of what we gather and why:

Personal Identification Information

When you create an account or contact us, we collect basic details like your name, email address, phone number, and business information. This helps us personalize your experience and communicate effectively with you about our services.

Technical and Usage Data

Our systems automatically collect information about how you interact with our platform. This includes your IP address, browser type, device information, pages visited, time spent on different sections, and feature usage patterns. We use this data to improve our platform's performance and user experience.

Business and Competitive Analysis Data

When you use our competitive analysis tools, we collect information about your business goals, industry sector, competitors you're tracking, and the specific metrics you're monitoring. This helps us provide more relevant insights and recommendations.

Communication Records

We maintain records of your communications with our team, including support tickets, feedback submissions, and any correspondence related to our learning programs. This ensures we can provide consistent, high-quality service and track the resolution of any issues.

How We Use Your Information

Your information serves several important purposes that directly benefit your experience with our platform:

  • Providing and maintaining our competitive analysis services, including generating reports and insights tailored to your business needs
  • Personalizing your dashboard and recommendations based on your industry and competitive landscape
  • Communicating with you about service updates, new features, and educational opportunities that align with your interests
  • Processing enrollments in our learning programs and tracking your progress through educational materials
  • Improving our platform's functionality through analysis of usage patterns and user feedback
  • Ensuring the security of your account and protecting against unauthorized access or fraudulent activity
  • Providing customer support and responding to your inquiries in a timely, helpful manner
  • Conducting research and development to enhance our competitive analysis methodologies and tools

We never use your personal information for purposes unrelated to our business relationship with you. Every use of your data is designed to either improve your direct experience with our services or enhance the overall quality of our platform for all users.

Data Sharing and Third Parties

We maintain strict controls over who has access to your personal information. Here's our complete disclosure of data sharing practices:

We never sell your personal information to third parties. Period. Your data is not a commodity, and we don't treat it as one.

However, we do share limited information in these specific circumstances:

  • Service Providers: We work with trusted third-party companies that help us operate our platform, such as cloud hosting providers, email service platforms, and analytics tools. These partners are contractually bound to protect your information and can only use it for the specific services they provide to us.
  • Legal Requirements: If required by law or in response to valid legal processes, we may disclose your information to law enforcement or regulatory authorities. We will notify you of such requests unless prohibited by law.
  • Business Transfers: In the unlikely event that virexoquanet is acquired or merged with another company, your information may be transferred as part of that transaction. We would notify you beforehand and ensure your data continues to be protected under this privacy policy.
  • Consent-Based Sharing: If you explicitly consent to share your information for a specific purpose, such as participating in a partner program or case study, we will honor that consent while maintaining appropriate protections.

All our data sharing arrangements include strict confidentiality provisions and data protection requirements. We regularly audit our partners to ensure they maintain the same high standards of data security that we do.

Your Privacy Rights

You have significant control over your personal information. Here are the rights available to you:

Access Your Data

Request a comprehensive copy of all personal information we hold about you, including how we obtained it and how we're using it.

Correct Inaccuracies

Update or correct any personal information that's outdated or incorrect. You can make many changes directly through your account dashboard.

Delete Your Information

Request deletion of your personal data, subject to our legitimate business needs and legal obligations. We'll explain any limitations and work with you to delete what we can.

Restrict Processing

Limit how we use your information in certain circumstances, such as while we're investigating a concern you've raised about data accuracy.

Data Portability

Receive your personal data in a structured format that you can easily transfer to another service provider if you choose to leave our platform.

Opt-Out Rights

Withdraw consent for marketing communications, data processing for certain purposes, or participation in specific programs at any time.

To exercise any of these rights, simply contact us using the information provided at the end of this policy. We'll respond to your request within 30 days and work with you to address your specific needs. There's no charge for most requests, though we may ask you to verify your identity for security purposes.

Data Security Measures

Protecting your information is one of our highest priorities. We've implemented comprehensive security measures across every aspect of our operations:

Encryption

All data is encrypted both in transit and at rest using industry-standard AES-256 encryption protocols.

Secure Infrastructure

Our servers are hosted in certified data centers with 24/7 monitoring, biometric access controls, and redundant security systems.

Access Controls

Strict role-based access ensures only authorized personnel can access your data, and all access is logged and monitored.

Regular Audits

We conduct quarterly security assessments and maintain compliance with Canadian privacy regulations and industry standards.

Incident Response

Our dedicated security team maintains a comprehensive incident response plan and will notify you promptly of any issues.

Staff Training

All team members receive regular privacy and security training to ensure they understand their responsibilities in protecting your data.

We also encourage you to play your part in keeping your information secure. Use strong, unique passwords for your account, log out when using shared computers, and contact us immediately if you notice any suspicious activity.

Data Retention and Deletion

We don't keep your information forever. Our data retention practices are designed to balance your privacy rights with our legitimate business needs and legal obligations:

Active Account Data

While your account is active, we retain your personal information and platform usage data to provide ongoing service and support. You can update or delete much of this information through your account settings at any time.

Inactive Accounts (2 Years)

If you haven't logged in for 24 months, we'll send you a notification before beginning the process of deleting your account data. You can reactivate your account at any time during this period.

Financial Records (7 Years)

For billing and tax purposes, we retain financial transaction records for seven years as required by Canadian law. This includes payment information and invoicing details.

Support Communications (3 Years)

Customer support interactions are kept for three years to help us improve our service quality and resolve any ongoing issues that might arise.

Aggregated Analytics (Indefinite)

We may retain anonymized, aggregated data indefinitely for research and platform improvement purposes. This data cannot be traced back to individual users.

When we delete your data, we ensure it's removed from all our systems, including backups, within 90 days. If you'd like us to delete your information sooner, just let us know—we're happy to accommodate reasonable requests.

International Data Transfers

While virexoquanet is based in Canada and primarily serves Canadian businesses, some of our service providers and technology partners are located in other countries, including the United States. When we transfer your information internationally, we take extra steps to ensure it remains protected:

  • All international transfers are covered by data processing agreements that require the same level of protection as Canadian privacy laws
  • We use approved transfer mechanisms such as standard contractual clauses recognized by privacy authorities
  • We regularly assess the privacy and security practices of international partners
  • Where possible, we choose service providers located in jurisdictions with strong privacy protections

If you have concerns about international data transfers, please contact us. We can provide more specific information about where your data might be processed and the safeguards we have in place.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how our platform is being used. Here's what you need to know:

Essential Cookies

These cookies are necessary for our website to function properly. They enable core features like user authentication, security measures, and basic navigation. You can't disable these cookies without affecting the functionality of our platform.

Analytics Cookies

We use analytics cookies to understand how visitors interact with our website. This helps us identify popular features, troubleshoot issues, and make improvements. These cookies collect aggregated information that doesn't identify individual users.

Preference Cookies

These cookies remember your preferences and settings to provide a more personalized experience. For example, they might remember your dashboard layout preferences or communication settings.

You can control cookie settings through your browser preferences, though disabling certain cookies may affect your experience on our platform. We'll respect your choices and won't use cookies for purposes you haven't agreed to.

Children's Privacy

virexoquanet's services are designed for business professionals and are not intended for children under 18 years of age. We don't knowingly collect personal information from minors, and our platform requires users to confirm they are at least 18 years old when creating an account.

If we discover that we've inadvertently collected information from someone under 18, we'll delete that information immediately. If you're a parent or guardian and believe your child has provided us with personal information, please contact us right away so we can address the situation.

Changes to This Privacy Policy

We review and update this privacy policy regularly to ensure it remains accurate and reflects our current practices. When we make changes, we'll:

  • Update the "Last Updated" date at the top of this policy
  • Send you an email notification if the changes significantly affect how we handle your personal information
  • Provide a summary of key changes in your account dashboard
  • Give you the opportunity to review the updated policy before continuing to use our services

We encourage you to review this privacy policy periodically, especially before providing us with new types of personal information or when using new features on our platform.

Questions About Your Privacy?

We're here to help with any privacy-related questions or concerns. Our privacy team is committed to providing clear, helpful responses to all inquiries.

Email: info@virexoquanet.com
Phone: +1 (250) 919-4383
Address: 3033 King George Blvd #32, Surrey, BC V6P 1B8, Canada

Contact Our Privacy Team